Shipping

We offer Free Shipping On All US Domestic Orders!

Domestic Shipping:

Please allow up to one business week to process your order. If your item is not in stock please allow up to two business weeks to process your order.

We offer free First Class and Priority Shipping on all orders. If you would like your item shipped with insurance or with a different carrier please contact us after you place your order.

International Shipping :

We offer a flat rate of $13 for international orders shipped with Economy which can take between 1-3 weeks for delivery. No Tracking is available. Please note, duties due at your postal office is issued by your government and not associated with us.

If you would like a different service please contact us before placing your order. 

Discounts, Sales, Coupon Codes

Discounts, Sales, and Coupon Codes cannot be combined in the same transaction.

Repairs

Each repair is different and the cost will vary. Repairs are not free and the customer is responsible for shipping.

Please email Sales@mollyphillips.com or call 1-512-243-6427 for further information.

Returns

Returns and Exchanges

All sales are final. We DO NOT allow returns.

Exchanges only within 10 days from the delivery date

Return Shipping

Customers are responsible for paying to ship to and from when making an exchange.

We are not responsible for lost or stolen packages.

** Damaged Items Returns will be provided a shipping label.

Damaged or Incorrect Items


Damaged and incorrectly shipped items must be reported within 10
days of the posted delivery date. Any problems past 7 days will be handled at our discretion. Please email us at Sales@mollyphillips.com 

Exchanges

Exchanges will be honored if requested up to 10 days of the posted delivery date. Please ship back your item within two weeks of your posted delivery date or an exchange will not be allowed.

Jewelry Care & Questions

General Jewelry Care

Keep your jewelry in the bag provided in your shipment. Polish your metal with the jewelry bags to keep its shine and to prevent oxidation.

The 4 Don’ts:
-Do not exercise in your jewelry.
-Do not spray makeup, perfume or lotions on your jewelry.
-Do not leave costume jewelry outside of your pouch.
-Do not let your item oxidize for more than a month at a time.( We recommend using our jewelry pouches to clean off the oxidation. )

Tassels Care

Our tassels are made of the finest material, and we recommend that you treat them as though they are an expensive blouse. Hang them on your jewelry tree, or lay them flat neatly in your jewelry box. Never pull at their strings. We do not recommend to use our tassels immediately after spray tanning because the lotion can rub off on the material.

Metals

We use mixed metals: gold plated brass, sterling silver, stainless steel, vermeil or 14k gold fill. Please see the description of the piece you are wanting to purchase for more information.

Oxidation of your metal-
The oxidation of all metal jewelry can will occur because this is the nature of all metal- even 14k gold as well! We recommended that you keep your items in your jewelry bag and use it to polish off an oxidation if you do not like seeing it. Natural elements like humidity, sweat, and your natural bodies PH level can accelerate this occurrence. We never recommend not to exercise in jewelry. If you like the natural oxidation of jewelry- do not clean off the jewelry as often as we recommend to keep its natural elemental finish.

Free Domestic ShippingJewelry Care GuideJewelry Care Guide